FAQs & Support
Find answers to commonly asked questions about Jiliko747
Account & Registration
How do I register a Jiliko747 account?
Visit jiliko747.click and click "Register." Enter your Philippine mobile number (+63 format), create a secure password, and verify via SMS OTP. You'll need a valid government ID for KYC verification within 24 hours of registration.
What documents are required for account verification?
You'll need a clear copy of government-issued ID (passport, driver's license, or UMID) and proof of address (utility bill or bank statement within 3 months). Verification typically completes within 24-48 hours.
What is the minimum age to play at Jiliko747?
You must be at least 21 years old to register and play. Age verification is mandatory during KYC. False declarations result in account termination and fund forfeiture.
Can I have multiple accounts?
No, multiple accounts are strictly prohibited. Our system detects duplicate accounts via device fingerprinting, IP analysis, and identity documents. Violations result in suspension and asset forfeiture.
Deposits & Withdrawals
What are the deposit and withdrawal limits?
Minimum deposit: PHP 100. Maximum deposit: PHP 500,000 per transaction. Minimum withdrawal: PHP 200. Maximum withdrawal: PHP 100,000 per transaction, PHP 500,000 daily. VIP Diamond members enjoy higher limits.
How long do withdrawals take?
E-wallets (GCash, PayMaya): 5-30 minutes. Bank transfers: 2-4 hours during banking hours. Cryptocurrency (USDT): 15-60 minutes. First-time withdrawals may take up to 24 hours for security verification.
Are there any transaction fees?
Jiliko747 does not charge fees. However, payment providers (GCash, banks) may impose their own fees (typically PHP 10-15 for e-wallets, 0-20 PHP for banks). Cryptocurrency transactions incur blockchain network fees.
Why was my withdrawal declined or delayed?
Common reasons include incomplete KYC verification, unmet wagering requirements, withdrawal method mismatch, AML system alerts, or daily limit exceeded. Contact support with your transaction ID for specific assistance.
sports_esports Games & Gaming
How are game outcomes verified as fair?
All games use RNG systems certified by iTech Labs and GLI. Each spin/round generates a unique hash ID that you can independently verify. Monthly audit reports confirm payouts match advertised RTP percentages.
What is RTP and why does it matter?
RTP (Return to Player) is the percentage of total bets a game returns to players over time. Slots average 94-97% RTP, live casino 98-99%. Higher RTP means better long-term returns. All Jiliko747 games display RTP before entry.
Can I play games for free without depositing?
Yes, most slots and fishing games offer "Demo Mode" accessible without login. You use virtual credits that don't yield real winnings. Live casino and sports betting require real-money accounts.
What is the wagering requirement for bonuses?
Standard bonuses: 1x wagering on deposit amount before withdrawal. Welcome bonus: 15x wagering on bonus amount within 30 days. Free spins: 20x wagering on winnings. View specific terms in Promotions section.
Security & Safety
Is my personal information safe at Jiliko747?
Yes. We implement SSL 256-bit encryption, ISO 27001-certified data infrastructure, and comply with Data Privacy Act 2012. Personal information never shared with third parties. All data stored in secure, encrypted servers.
How do I secure my account from unauthorized access?
Enable two-factor authentication (2FA) in Account Settings. Use a unique, strong password (minimum 8 characters, alphanumeric). Avoid public Wi-Fi for transactions. Never share your password or OTP with anyone.
What should I do if I forget my password?
Click "Forgot Password" on the login page. Enter your registered mobile number or email. Receive OTP verification code via SMS. Create a new password (minimum 8 characters, alphanumeric). Contact 24/7 support if issues persist.
How do I report a phishing or fraud attempt?
Contact support immediately at [email protected] or live chat. Never click suspicious links or provide passwords via chat/email. Jiliko747 never requests OTPs, passwords, or full card numbers via communication.
Responsible Gaming
How do I set deposit limits?
Navigate to "Account Settings → Responsible Gaming." Set daily (PHP 1,000-50,000), weekly, or monthly deposit caps. Limits activate immediately and can only be increased after 72-hour cooling period.
Can I take a break from gaming?
Yes. Temporary exclusion available for 24 hours, 7 days, 30 days, or 6 months. During exclusion, account access is completely disabled and marketing communications stop. Contact support to request temporary or permanent exclusion.
What gambling support resources are available?
Jiliko747 partners with BeGambleAware Philippines. Set session time limits, configure loss limits, and enable "Reality Check" pop-ups. Professional counseling resources available through support team.
How do I close my account permanently?
Contact support via live chat or email requesting permanent account closure. Provide your account details and reason (optional). Closure is irreversible. All pending withdrawals processed before account termination.
Technical Support
How do I install the Jiliko747 mobile app?
Android: Download APK from jiliko747.click (not Google Play). Enable "Install from Unknown Sources" in device settings. iOS: Use Safari to visit jiliko747.click, tap "Share" → "Add to Home Screen" for PWA shortcut.
What if a game disconnects during play?
Game state saved on servers for 24 hours. Reconnecting restores your session. Bets stand according to actual game outcome. Contact support if funds not credited correctly within 1 hour of disconnection.
Which browsers are supported?
Jiliko747 optimized for Chrome, Firefox, Safari, and Edge (latest versions). Mobile browsers: Chrome Mobile, Safari (iOS), Firefox Mobile. Clear browser cache if experiencing issues.
Still Have Questions?
Our 24/7 support team is ready to help with any questions or concerns.
Email: [email protected] (4-hour response)
VIP Support: Phone line for premium members